At BigPass, we understand that reliable support is essential to keeping your access control system running smoothly. Our technical support team is here to assist you with any issues you may encounter. Below are some common topics and how we can help:
If you need assistance setting up your BigPass device, we offer comprehensive step-by-step guides to ensure a smooth installation process. If necessary, you can also contact our support team for remote assistance.
How to connect the BigPass device to a network
Configuring BigPass via the web interface
Troubleshooting installation issues
After your BigPass device is set up, you may need assistance configuring it to suit your specific needs. Our support team can guide you in configuring device settings, including card management, relay setup, and more.
Configuring Proximity and Mifare cards
Setting up dual relay functionality
Configuring WiFi and offline settings
After your BigPass device is set up, you may need assistance configuring it to suit your specific needs. Our support team can guide you in configuring device settings, including card management, relay setup, and more.
REST API or MQTT integration issues
Software compatibility problems
Troubleshooting communication issues between BigPass and your system
If you experience any hardware failures or need assistance with device maintenance, our team can help diagnose and resolve issues quickly. We can guide you through troubleshooting steps or advise on hardware replacements if necessary.
Power or connectivity issues
Device screen or relay malfunctions
Battery replacement or charging issues
Keeping your BigPass device up-to-date ensures you have access to the latest features and improvements. Our technical support can assist you with firmware updates and guide you through the process.
Keeping your BigPass device up-to-date ensures you have access to the latest features and improvements. Our technical support can assist you with firmware updates and guide you through the process.
BigPass simplifies your access control processes with its strong technological infrastructure. It makes your operations more efficient with flexible management options and reliable performance.